Terms & Conditions
These terms and conditions govern your relationship with Eagle Security Solutions Limited, trading as Intruder Alarms UK. Please read them carefully before you buy any goods and or services from us.
The “Buyer” “Customer” “You” means the person who places the order and offers to buy or agrees to buy goods from the supplier.
The “Supplier” “Seller” “Company” “We” “Us” means Eagle Security Solutions Limited.
The “System” means ADT burglar alarm, being goods the buyer agrees to buy.
The “Specification” means the document setting out details of the security system which the buyer has ordered or agrees to buy.
The “Conditions” means the conditions of sale set out in this document and any special conditions agreed in writing by the supplier.
These “Terms and Conditions” do not affect your statutory rights as a consumer. Any changes to this terms and conditions must be confirmed in writing and signed by you and a director of our company
Placing an order
The contents of the website provide some but not all the information about our goods and services. These did not constitute an offer by us to sell the goods and services on the website to you.
When you place an order for any of the goods and services displayed on the website, you are making an offer to buy the selected goods and or services.
Your order is subject to acceptance by us and we may or may not accept your order. We will not accept orders from any persons under 18 years old. All orders placed for delivery to non UK address will not be accepted.
If we do accept your order, we will send you an email to confirm the acceptance of your offer and a contract will be created at the time we send you an email confirming your order. If we do not accept your order, we are not obliged to inform you of the reasons for not accepting your order.
Prices and Payment Terms
The prices for the goods and services shall be the current prices that are agreed by us at the time of placing the order.
The prices displayed for products on this website are subject to availability and acceptance by us when you place an order.
The prices displayed on the website may be changed at our discretion and as such all prices for goods and services are not binding on us until your order has been accepted in writing by us.
The prices include the installation of the specific product at a UK address. The total price payable, including VAT at UK rate of 20%, will be shown in the buyer’s shopping cart before the order is confirmed by the buyer.
In addtion to the installation costs, the buyer will also pay a fixed monthly charges by direct debit to ADT fire and security for 36 months and a one-off police registration fee.
In the case of consumer sales, payment must be made in full by credit or debit cards or cheque prior to the delivery and installation of the system. In all other sales, payment is due in full on the payment terms agreed which shall not be more than 30 days from the date of invoice. Payment by credit cards are subject to 2.5% surcharge (debit card payments do not incur any surcharge). We do not accept post dated cheques.
We expect you to pay promptly. If payment to us is overdue, we will charge you interest at 8.5% over base rate of Barclays Bank, from the date of our invoice until the date you pay. If you refused to pay the money plus any interest due to us, we will transfer the payment collection to a debt recovery agency or solicitors. We will charge you the additional cost of the debt collection service and any legal and court fees as may apply
Unless we agree in writing to do so, the prices do not include any work involving carpet laying, concealing cables, redecorating, plastering, building or carpentry work. The following payment cards are accepted: Visa, Mastercard, Maestro, Delta, Electron, Solo, American Express and JCB
Delivery and Installation
In the case of consumer order for a security alarm, we will endeavour to deliver and install the goods within 30 days from acceptance of the order and receiving part or full payment for the order.
In the case of business to business order, we will endeavour to deliver and carry out necessary installation of the goods within 60 days from acceptance of the order and agreeing payment terms with the buyer. We can only install the goods at the delivery address given by you at the time of placing the order and accepted by us in writing.
Whilst we would take every reasonable steps to meet the delivery and installation date, the date or the time of our engineer’s arrival cannot be guaranteed and we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery and installation date. You will be required to sign a satisfactory completion document after the delivery and installation of the goods ordered.
Warranty and Liability
Unless we confirm a different warranty period in writing to you, we guarantee the goods and the installation for a period of one year from the delivery and installation date. During the guarantee period, we will repair faults at our own expense and in accordance with your service plan; except faults resulting from misuse or negligence by you or others, consumable items of all kinds failing such as batteries, damage from electrical equipment or other sources of electricity in the property and telecommunication connections.
Except as may be implied by law where the customer is a consumer, in the event of any breach of these Conditions by us the remedies of the customer shall be limited to damages which shall in no circumstances exceed the price paid for the goods and or services. Eagle Security Solutions Limited shall under no circumstances be liable for any indirect, incidental or consequential losses or damage.
Cancellation and Refund Policy
If you are a consumer, you have the right to cancel your goods ordered within 7 days of receiving a written acceptance from us and receive a full refund. You have the right to cancel your service contract by writing to us within 7 days of receiving a written acceptance of your order for service from us or the date of the contract, whichever is later. In these cases, we will refund your payment in full.
You must contact us and inform us in writing of your desire to cancel your goods ordered and or service contract within 7 days from the date of the contract. You may send your cancellation in writing by post to The Alarm Administrator, Intruder Alarms UK, 33-35 Daws Lane, London NW7 4SD or email us.
You should be aware that the goods we are dealing with are by their nature special order, and that the specifications of the goods may vary according to the installation premises. As such, you cannot cancel the goods ordered after they have been installed in your property and you have given written consent to us before the start of the installation.
In the event that we are prevented from carrying out our obligations under a contract for sale as a result of any cause beyond our control such as but not limited to Acts of God, war, strikes, flood and failure of third parties to deliver goods, we shall be relieved of our obligations and liabilities under the terms and conditions for sale for as long as such fulfilment is prevented.
The failure to exercise or delay in exercising a right or remedy under these terms and conditions does not constitute a waiver of the right or remedy or a waiver of other rights or remedies.
If we do not strictly insist on the performance of any part of these terms and conditions, we may still enforce all the conditions against you on other occasions. Failure to take any action against you if you break a condition does not mean that we will not take action against you if you break the same condition or other conditions again.
If you have any complaint about our goods and or services, please contact us immediately. We will respond to your complaint within 48 hours of receiving the complaint and will do our best to find a speedy resolution to your complaint. We will deal with all complaints fairly and confidentially.
These terms and conditions shall be governed by and interpreted in accordance with English law and any disputes shall be referred to the English courts. You may not assign, license or transfer any of your rights under these terms and conditions.
A person who is not party to these terms and conditions shall have no rights under the Contract (Rights of Third Parties) Act 1999.
Eagle Security Solutions is not responsible for any breach of these terms and conditions caused by circumstances beyond its control. If any provision of these terms and conditions is found to be unenforceable or invalid, such invalidity shall not affect the other provisions of these terms and conditions which shall remain in full force and effect.